The age of consumer centricity is upon us. Never before has the consumer had such power in the design and creation of businesses that are in demand. Dr. Denver Severt designed this interactive one-day workshop to help you and your organization respond to this amazing increase in the consumer’s voice. He will show you how to improve your service intelligence quotient, how to apply the “doing better than that” model of service innovation, how to assess service, and how to lead and model service as an individual and company. The one-day course ends with a service quilt party whereby attendees create their personal service quilt. This will help you become a better service scientist and service leader for now and future generations. Your view of service and your role in service will never be the same.
KEY BENEFITS OF ATTENDING
- Assess the level of service your organization provides
- Improve your service intelligence quotient
- Use the model of service innovation to improve your customers’ experience
- Create your personal service quilt
- Become a better service leader
- Earn 0.8 Continuing Education Units