About this event
The ability to navigate conflict and personalities in the workplace is a key aspect to leadership.
Keri Kozlowski, J.D. designed this workshop to highlight everyday workplace interpersonal scenarios, demonstrate the potential risks of avoiding managing those scenarios, and providing practical advice that will give you the courage to address conflict in a manner that is fair, firm, and friendly. This workshop will also cover progressive discipline and work through a real case study to apply techniques and content learned.
KEY BENEFITS OF ATTENDING
- Identify your conflict resolution style
- Learn practical methods of resolving interpersonal issues and conflict
- Strengthen your ability to lead in interpersonal situations
- Recognize the potential risks of not addressing everyday interpersonal occurrences
- Understand when and why disciplinary action is necessary
- Earn 6.25 HRCI credits
Where
UCF Executive Development Center
When
March 29th, 2018 @ 8:00am EST